Return and Refund Policy
At Byblau, we want you to love your new art. If for any reason you are not completely satisfied with your purchase, we have created a simple, fast and hassle-free return process.
Timeframes for Exchanges or Returns
Right of withdrawal : You have up to 7 calendar days after receiving the product to cancel your purchase.
Damage During Transport : Please notify us within 2 business days if the tube arrives crushed, open, or if the screen is damaged in transit.
Screen Conditions for Return
For a return to be accepted, the artwork must meet the following requirements:
Show no signs of use, chassis/frame marks, holes or stains.
It should be rolled up in the same way it was received, without any pronounced folds that crease the fabric.
It must be returned inside the original rigid tube , with the caps sealed.
It must be accompanied by the certificate of authenticity (if available).
How the Process Works (Step by Step)
Request : Send a message to https://www.byblau.com/contato with your order number. In case of damage, please attach photos of the tube and the damaged screen.
Refund and Reversal
Once the canvas is returned to the studio and has passed the condition check, the refund will be processed.
Custom Canvases
